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  1. Welcome to 2019… where digital technologies will start evolving faster than we can adapt. Where customers’ experience expectations will rise above everything else. Where predictive analytics will boost customer experience for good, and where data ethics will become the new competitive advantage. Bottom line: our customers expect now more than ever that the digital customer experiences (CX) we provide are not only seamless and integrated but also more advanced and secure.
    https://mopinion.com/top-digital-customer-experience-cx-trends-for-2019/
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  2. A trio of industry experts who will be adding their voices to the upcoming CAFA Fashion & Retail Forum explain how artificial intelligence, the mobile marketplace and experiential shopping are poised to revolutionize the way we consume
    https://www.theglobeandmail.com/life/fashion-and-beauty/fashion/the-next-frontier-in-consumerexperience/article38355832/
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  3. BrightEdge, a leader in enterprise SEO and content performance marketing, made these startling observations related to the role of AI in their recently released report, titled, 2018 Future of Marketing and AI Survey.
    https://martechseries.com/content-marketing/content-marketing-content-marketing/ai-powered-personalization-drives-great-customer-experience/
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  4. Artificial intelligence (AI) has already become an everyday part of our lives. We use it at work and at home - often without even realizing it. AI is evolving now in all industries especially in the banking sector, 2018 will showcase many projects and applications that are adopting AI to increase their performance and security in all terms.
    http://www.bobsguide.com/guide/news/2018/Mar/19/using-ai-to-enhance-customer-experience/
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  5. Imagine possessing the ability to resolve a problem for your customer before she had a chance to contact your company to complain. Alternately, by aggregating the customer’s interactions with your company and purchase history, your marketing solution identifies her as the perfect candidate for your new product and sends her a promotion. These are the promising ways in which artificial intelligence (AI) can improve the customer experience.
    http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Customer-Experience-How-Artificial-Intelligence-Can-Help-Transform-Customer-Engagement-and-Sales-123447.aspx/
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  6. We have all heard or read a lot about artificial intelligence. It is a controversial topic with many fearing that it may result in unemployment for humans. However, the big question is, what is artificial intelligence and what does it entail? Artificial intelligence (AI) is in other terms known as machine intelligence. This intelligence is demonstrated by machines which are programmed to perform tasks that humans would otherwise undertake.
    https://customerthink.com/the-role-artificial-intelligence-in-improving-customer-experience/
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  7. Businesses that focus on customer experience have the capacity to significantly outpace their competitors, according to Adobe’s Digital Trends 2018 report.

    The report, published in association with Econsultancy, surveyed 13,000 marketing, creative and technology professionals in the US, APAC and EMEA to look at the most significant trends impacting digital strategies in the short term. This year’s report also benchmarks businesses’ 2017 performance against their goals and priorities, to uncover strategies and investment choices that lead to higher business performance.
    http://www.retailtimes.co.uk/businesses-prioritise-customer-experience-significantly-outperform-competitors-finds-adobe/
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  8. Here are four examples of brands, from Sephora to the NBA’s Sacramento Kings, that have successfully pivoted to a mobile-first world, implementing strategies that include a range of targeting techniques such as location-based marketing, personalization, push notifications, and even augmented reality and artificial intelligence.
    http://www.adweek.com/digital/4-brands-explain-how-their-apps-improve-customer-experience/
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  9. The future of customer experience is artificial intelligence. Artificial intelligence is popping up everywhere and changing how customers interact with brands. In fact, by 2025, an estimated 95% of customer interactions will be supported by AI technology.

    From chatbots to automation, artificial intelligence helps brands learn more about their customers to enhance personalization. Here are just a few of the ways brands are leveraging artificial intelligence and machine learning to make customer experiences better:
    https://www.forbes.com/sites/blakemorgan/2018/02/08/10-customer-experience-implementations-of-artificial-intelligence/#73cbf67c2721/
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  10. The true value of IoT lies in its ability to revolutionize user experiences, whether that is in your home, in the office, within your car or even as you walk down a sidewalk. Embedded sensors are generating the data that is powering a new revolution for business and their consumers — the power of customer experiences, or CX. As various industries face commoditization on a grander scale than ever before, CX has become the prime differentiator in driving differentiation and consumer purchases. Modern businesses must reprioritize around CX to optimize on costs and provide better user experiences, ultimately driving customer and brand loyalty.
    http://internetofthingsagenda.techtarget.com/blog/IoT-Agenda/How-AI-is-transforming-customer-experiences-and-the-role-of-APIs/
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