Customer experience has been steadily evolving over the past decade, as new technologies come online and businesses try to provide a better service to customers in the most efficient way possible. AI has been seen as pivotal in this journey, driving more intelligent call handling and streamlining processes through automation.
To discuss this issue further, TechRadar Pro spoke to Craig Palmer, Director of Customer Experience Transformation EMEA from Verizon in our latest Q&A to find out how AI is impacting the modern contact centre environment and to identify what the core benefits and potential pitfalls are.
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