Want to create a compelling user experience for your customers? Follow these five rules.
https://www.adweek.com/digital/winners-playbook-5-ways-to-win-at-design/
UX design is all about providing your users with the information they're looking for, and doing that in the cleanest and most intuitive way possible. Sounds challenging right? Well that's just a day in the life of a UX Designer.
https://mopinion.com/top-25-tools-for-ux-designers/
If you’ve ever taken an Uber, you know that the startup identified practically every consumer pain point involved with hailing a taxi – not being able to find one, standing in a long taxi line, rude drivers, the credit card machine always being broken – and addressed each one with a simple, easy-to-navigate mobile app.
https://www.forbes.com/sites/dangingiss/2018/07/02/how-ubers-user-experience-creates-a-seamless-customer-experience/#3289935dff7a/
If you’ve ever taken an Uber, you know that the startup identified practically every consumer pain point involved with hailing a taxi – not being able to find one, standing in a long taxi line, rude drivers, the credit card machine always being broken – and addressed each one with a simple, easy-to-navigate mobile app.
https://www.forbes.com/sites/dangingiss/2018/07/02/how-ubers-user-experience-creates-a-seamless-customer-experience/#506060a3ff7a/
As Customer Experience (CX) professionals, we all have some of the same tools at our disposal – journey mapping, surveys, design thinking, etc. But some CX pros just seem to be able to get more out of them. They are better able to connect the dots between customer needs and changes the organization needs to make or set in motion the plan to get things done. So, what ingredients help separate successful CX professionals from the pack? At Walker, we’ve identified ten skills or characteristics of successful CX leaders. In this blog, I want to focus on one – business savvy.
https://blog.walkerinfo.com/blog/business-savvy-cx-leader/#.WsZaoc80vHc.linkedin/
We all know that CX is so much more than deploying a customer satisfaction survey. However, many times an organization’s journey to launch CX starts with just that. What we chose to measure is typically based on who has requested – or insisted – there needs to be a survey. Maybe it’s your support organization, maybe it’s your sales organization, or maybe it’s corporate quality. Where it originated typically colors what and how customer feedback is measured.
…but, is that the best way?
https://blog.walkerinfo.com/blog/who-is-your-cx-architect/#.WxAfsxZfzBs.linkedin/
Whether you’re part of an enterprise organization or running a growing business, time is something nobody has enough of. It’s impossible to add more hours into our day, but it is possible to make the hours we have work harder for us, especially when it comes to executing customer experience (CX) strategies.
https://smartercx.com/4-cx-automations-that-give-you-time-back-in-your-day/
Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another.
Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Corporate culture is rooted in an organization’s goals, strategies, structure, and approaches to labor, customers, investors, and the greater community.
Culture is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been developed over time and are considered valid. (The Business Dictionary).
http://www.customerexperienceupdate.com/?open-article-id=8165900&article-title=culture-s-impact-on-customer-experience---transforming-the-customer-experience&blog-domain=kristinaevey.com&blog-title=kristina-evey/
Companies are shooting themselves in the foot consistently when it comes to their Customer Experience.
Why though…and how do we help them improve?
https://cxm.world/quality-pillar-customer-experience/
What more could you wish for than 288% higher lifetime value of your key accounts? That’s really the goal of customer experience management, whereas recommendations, high survey scores, repeat purchases, and so forth are all means to this end. It’s all about longer, more profitable relationships between your company and your customers.
https://clearaction.com/customer-experience-improvement/
