The multi-sensory experiences — blended with artificial intelligence, augmented reality and a host of tech-centric attributes — are incessantly redefining customer experiences in the West, says Angela White, technical writer at ProProfs. However, the story in Africa is somewhat different, says White.
http://mediaupdate.co.za/marketing/147617/the-importance-of-customer-experience-with-sa-audiences/
Whether you’re part of an enterprise organization or running a growing business, time is something nobody has enough of. It’s impossible to add more hours into our day, but it is possible to make the hours we have work harder for us, especially when it comes to executing customer experience (CX) strategies.
https://smartercx.com/4-cx-automations-that-give-you-time-back-in-your-day/
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