As Customer Experience (CX) professionals, we all have some of the same tools at our disposal journey mapping, surveys, design thinking, etc. But some CX pros just seem to be able to get more out of them. They are better able to connect the dots between customer needs and changes the organization needs to make or set in motion the plan to get things done. So, what ingredients help separate successful CX professionals from the pack? At Walker, weve identified ten skills or characteristics of successful CX leaders. In this blog, I want to focus on one business savvy.
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