Brexit is getting closer and with negotiations still in progress, all of us digital marketers are out there watching and waiting with bated breath…
In times of uncertainty or turmoil, markets have the capability of evolving much faster than most digital marketers can adapt. This gap between how you see the market and the reality of what’s happening in the market will become a major hurdle in the coming years for many marketers. In fact, experts are even calling Brexit a wake up call for everyone in the digital marketing industry. So the question is, is your digital team ready to re-strategise when push comes to shove?
https://mopinion.com/post-brexit-britain-where-will-that-leave-digital-marketing/
There’s just a few weeks to go before the General Data Protection Regulation comes into effect, with every organisation that handles customer data considering the impact and preparing for change.
So, what do you need to know about the impact GDPR will have on Customer Experience?
It’s been well documented that GDPR will completely change the way we interact with our customers, but it may come as a surprise that this is an opportunity that some savvy organisations are already embracing.
It’s an opportunity to completely transform customer experience – with focus on improving the customer journey.
https://customerthink.com/gdpr-and-customer-experience-everything-you-need-to-know/
Mopinion’s platform has undergone several changes in order to meet the requirements of GDPR. Among these changes is the modification of our visual feedback feature. Visual feedback allows Mopinion users to take an even closer look at how visitors experience their websites and mobile apps. The nature of this feedback, however, also presents some privacy risks (such as feedback screenshots that contain personal data) which must be mitigated completely. Mopinion has carefully and delicately reviewed all aspects of its visual feedback feature and added several powerful data masking options for protecting privacy-sensitive data.
https://mopinion.com/gdpr-data-masking-visual-feedback/
Mopinion has been working closely with its legal team to ensure it’s platform and services are in compliance GDPR as well as guarantee that all the necessary legal documentation has been drawn up and in line with the new regulation. This documentation includes a new Data Processing Addendum (to Terms & Conditions) and a GDPR Processor Contract (also referred to as a Data Processing Agreement, or DPA).
https://mopinion.com/data-processing-addendum-processor-contract-template-gdpr/
As companies define their target maturity state and compliance road map, there is a tremendous opportunity for putting forth their brand as one that customers can trust. Come 25 May, the real beneficiaries will be companies that put customer experience at the forefront of their delivery plan and revisit data processing activities that are likely to cause most detriment to customers.
GDPR offers many avenues for companies to enhance customer experience and the core of customer centricity can be summarised into three facets, as below.
https://www.postonline.co.uk/regulation/3494571/gdpr-a-great-catalyst-for-enhancing-customer-experience/
If you’re not already well on your way to GDPR compliance, it’s unlikely you’ll be fully compliant by May 25. But, according to the statistics reported in our first article, you’ll be far from the only one.
While it’s impossible to know how such wide-scale noncompliance will be addressed, there will likely be a grace period in which organizations that can demonstrate they’re making a good-faith effort will get by with a warning and perhaps some guidance on how to accelerate their efforts.
https://www.cmswire.com/customer-experience/aligning-to-gdpr-realities-what-to-do-if-you-havent-started/
This article guides you through the basics of GDPR (e.g. what it is and who will be affected), the most critical changes to be aware of in terms of digital feedback collection, why it’s important to comply with these regulations, the consequences if you choose not to and what we’re doing here at Mopinion to get ourselves and our clients ready for the new legislation.
https://mopinion.com/gdpr-impact-on-digital-feedback-collection/
With the EU’s General Data Protection Regulation (GDPR) going into effect this May, companies are scrambling to make any remaining changes needed to meet its guidelines. The regulation, which aims to strengthen and unify data protection regulation within the EU, gives customers control over their personal data and applies to any company that holds or processes personal data of individuals residing within the EU. Failure to comply with GDPR could cost companies up to €20M or 4 percent of annual global turnover.
To avoid steep GDPR fines, many companies are installing new processes and technologies with the hope that such tools will help them revamp the way they handle customer data. In fact, recent research shows that organizations are allocating millions of dollars on technology for GDPR. Still, confusion remains regarding which technologies to implement to ensure compliance, and many companies view the looming regulation deadline purely as a cost avoidance problem.
https://customerthink.com/the-gdpr-opportunity-getting-customer-experience-right/
There is an uncomfortable and usually unspoken tension in the age of digital marketing: when we talk about “delivering a superior customer experience,” it's defined by the marketer, relative to business outcomes, not by the consumer, relative to their preferences.
Put another way, improvements to customer experience (CX) are measured by business metrics, not by consumer happiness. Yes, there’s a relationship between them, but at the end of the day, if conversions drop on the website, for example, that web experience will be revised.
https://www.cmswire.com/digital-marketing/marketers-are-missing-the-point-of-gdpr-and-the-opportunity/
Like an imminent hanging, the looming execution of the European Union’s General Data Protection Regulation (GDPR) has concentrated business leaders’ minds on their customer data. This has been a boon for Customer Data Platform vendors, who have been able to offer their systems as solutions to many GDPR requirements. But it raises some issues as well.
https://customerthink.com/will-gdpr-hurt-customer-data-platforms-and-the-marketers-who-use-them/
