Theres just a few weeks to go before the General Data Protection Regulation comes into effect, with every organisation that handles customer data considering the impact and preparing for change.
So, what do you need to know about the impact GDPR will have on Customer Experience?
Its been well documented that GDPR will completely change the way we interact with our customers, but it may come as a surprise that this is an opportunity that some savvy organisations are already embracing.
Its an opportunity to completely transform customer experience with focus on improving the customer journey.
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