As Internet of Things (IoT) devices infiltrate people's homes and offices, consumers increasingly look for IoT experiences that are monitored, personalized, improved, and updated with new features, according to a Thursday report from Forrester.
https://www.techrepublic.com/article/4-ways-iot-can-improve-the-customer-experience/
Look around, we are hearing a lot of buzz about IoT (Internet of Things). The world is getting reliant on the internet which is a massive global network that allows people to communicate with each other. We can send emails and messages, use websites and post on social media to communicate with other people. To do all these activities, we use devices like PC, Laptop or mobile devices smartphones and tablet » . Internet of Things is a big science which deals with the collected data, interconnectedness and devices.
https://customerthink.com/the-internet-of-things-iot-solutions-and-its-benefits/
Across the globe, there’s been accelerated adoption of technology across industries – transport, logistics, retail, manufacturing and food. However, travel and hospitality industry has historically depended on people to deliver customer experience. Even in the digital travel business, we expect that to change in the future.
http://www.bgr.in/features/technology-innovation-could-transform-customer-experience-in-the-travel-and-hospitality-industry/
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