Small business is the engine of the American economy. Fortunately, it’s growing – 69% of small business owners expected revenue growth in 2017. And it’s robust growth, too: 38% of them expected their businesses to grow by more than 5%.
So how did these owners plan to achieve that much growth?
As you can see below, they’ve got quite a few ideas. But improving existing customer experience and retention tops the list.
https://www.business2community.com/consumer-marketing/customer-experience-retention-single-best-way-increase-revenue-02043183/
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