Why Customer Experience and Retention is the Single Best Way to Increase Revenue

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  1. Small business is the engine of the American economy. Fortunately, its growing 69% of small business owners expected revenue growth in 2017. And its robust growth, too: 38% of them expected their businesses to grow by more than 5%. So how did these owners plan to achieve that much growth? As you can see below, theyve got quite a few ideas. But improving existing customer experience and retention tops the list.
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.