Customer Experience News

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11. 5 Tips for Dealing with Unhappy Clients

    If you are in business, you will eventually have an unhappy customer. The key is knowing to react. We know because we had such an experience ourself.

    https://www.entrepreneur.com/article/277437/

    Tags: customer-experience, customer-feedback, feedback, feedback-analysis, customer-service, customer-success, cx by tjeerdtraats (2018-05-02)

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12. 6 Steps for Handling Social Media Complaints Like a Pro

    Dealing with complainers and haters in social media can, of course, be tricky. What you need is a framework for how to do it right.

    https://www.entrepreneur.com/article/273748/

    Tags: customer-experience, customer-feedback, social-media, feedback-analysis, feedback, digital-feedback, online-feedback by tjeerdtraats (2018-05-02)

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13. Improve Your Great Idea by Listening to What Your Customers Tell You

    A big part of charging more, earning more and attracting more customers comes down to trust. Can your customers trust you to reliably provide what they want? If they can, they will buy from you. If they can't, they won’t.

    https://www.entrepreneur.com/article/272368/

    Tags: customer-experience, customer-feedback, customer-engagement, feedback, customer-service, customer-success by tjeerdtraats (2018-05-02)

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14. Daily API RoundUp by ProgrammableWeb: Mopinion, Cboe, ipstack, Gfycat, Rev.io, Moon Banking

    Twelve APIs have been added to the ProgrammableWeb directory in categories including Financial, Billing, and Feedback. Some highlights include the Gfycat API for programmatic access to the animated GIF platform, and the Rev.io API for usage-based billing functions. Here's a rundown of the latest additions.

    https://www.programmableweb.com/news/daily-api-roundup-mopinion-cboe-ipstack-gfycat-revio-moon-banking/brief/2018/04/22/

    Tags: cx, customer-experience, api, data-api, sdk, feedback by tjeerdtraats (2018-04-23)

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