Customer Experience News

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1. Reduce your online churn using text analytics - Mopinion

   In other words, you’ve got all the essential structured data you need to tend to your customers’ needs and make the appropriate adjustments to your online sales funnel…right? Well, unfortunately that’s not always the case.

   https://mopinion.com/reduce-churn-using-text-analytics/

   Tags: website-feedback, customer churn, text analytics by eringilliam (2017-08-28)

   Comments - Voting 0
2. Why businesses shouldn’t fear negative online feedback - Mopinion

   According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback.

   https://mopinion.com/why-businesses-shouldnt-fear-negative-online-feedback/

   Tags: customer-feedback, negative feedback, text analytics by eringilliam (2017-08-28)

   Comments - Voting 0

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