Reduce your online churn using text analytics - Mopinion

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  1. In other words, youve got all the essential structured data you need to tend to your customers needs and make the appropriate adjustments to your online sales funnelright? Well, unfortunately thats not always the case.
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.