We hope you enjoyed our first onboarding webinar: Form Building & Deployments. Next up in the series is our webinar on Reporting & Dashboard Configuration, a critical phase in any online feedback programme as this leads to the discovery of truly meaningful insights.
https://mopinion.com/mopinion-academy-onboarding-webinar-phase-2/
An omnichannel customer experience provides a seamless conversation with your company where the customer feels recognized by your support team no matter when or how the customer reaches out for help. A great omnichannel customer experience is backed by a well-thought-out omnichannel support strategy that reduces pain points and removes inconsistencies in your customer service. It also requires software that allows agents to move from one channel to the next, maintaining the thread of conversation and providing smooth support interactions.
Here are five hurdles an omnichannel solution can help you to overcome.
https://www.business2community.com/brandviews/zendesk/customers-want-omnichannel-customer-experience-02018626/
Mopinion is pleased to announce the launch of the new version of its customer feedback reporting software for websites and apps. The new platform now offers tools for self-service data discovery and users are able to build their own feedback forms in a flash.
https://mopinion.com/mopinion-launches-new-online-feedback-reporting-platform/
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