An omnichannel customer experience provides a seamless conversation with your company where the customer feels recognized by your support team no matter when or how the customer reaches out for help. A great omnichannel customer experience is backed by a well-thought-out omnichannel support strategy that reduces pain points and removes inconsistencies in your customer service. It also requires software that allows agents to move from one channel to the next, maintaining the thread of conversation and providing smooth support interactions.
Here are five hurdles an omnichannel solution can help you to overcome.
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