eringilliam: context*

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  1. An omnichannel customer experience provides a seamless conversation with your company where the customer feels recognized by your support team no matter when or how the customer reaches out for help. A great omnichannel customer experience is backed by a well-thought-out omnichannel support strategy that reduces pain points and removes inconsistencies in your customer service. It also requires software that allows agents to move from one channel to the next, maintaining the thread of conversation and providing smooth support interactions.

    Here are five hurdles an omnichannel solution can help you to overcome.
    https://www.business2community.com/brandviews/zendesk/customers-want-omnichannel-customer-experience-02018626/
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  2. No matter the sector, brands can use experiential to affect the customer experience. Here’s three tips.
    http://www.chiefmarketer.com/3-ways-transform-brands-customer-experiences/
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.