NelsonHall and NASSCOM have launched a new study titled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is the case – and India is set to benefit.
https://martechseries.com/sales-marketing/customer-experience-management/digital-customer-experience-will-enhance-indias-role-cx-services-delivery/
