Digital Customer Experience Will Enhance Indias Role in CX Services Delivery

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  1. Digital Customer Experience Will Enhance Indias Role in CX Services Delivery
    NelsonHall and NASSCOM have launched a new study titled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is the case and India is set to benefit.
    https://martechseries.com/sales-marketing/customer-experience-management/digital-customer-experience-will-enhance-indias-role-cx-services-delivery/
    Tags: digital-customer-experience, cx, customer-centricity, value-proposition, by eringilliam (2018-02-21)
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