Whether your organisation is online or offline, B2B or B2C, a startup or a long-standing corporation, the common truth in today's digital world is that you can’t craft an effective customer experience if you don’t truly understand your customers. And you can't understand your customers if you don't have the right mix of data to give you the insight into their behaviours, needs and challenges.
Netflix knows this. Amazon knows this. Facebook knows this.
These billion dollar empires are built on vast amounts of user data, but their success is based on a relentless need to get smarter and faster about interpreting that data. That's what enables them to provide their services and make recommendations to their users in real-time, taking account of their behaviour, preferences, history and context to deliver a great experience.
https://www.itproportal.com/features/the-roi-of-customer-data/
Asia's competitive landscape is growing, and organisations across the region are using the latest technological advancements to enhance their customer experience strategy and differentiate themselves from the crowd.
http://markets.businessinsider.com/news/stocks/cx-leaders-maximising-their-customer-experience-roi-at-asia-s-largest-cx-event-1027309887/
Uniting the leadership team in the purpose of delivering one-company experiences and connecting it to business growth occurs with my clients when we can simplify the “why” behind this work in a manner that they can stand behind and communicate as their own.
http://www.customerexperienceupdate.com/customer-experience/?open-article-id=8211950&article-title=how-to-effectively-capture-the-power-of-customer-experience-roi&blog-domain=customerbliss.com&blog-title=customer-bliss/
Many people over the years have said that email marketing’s days are numbered and that it will soon become a dated, perhaps even obsolete technology. But actually, this assumption couldn’t be more wrong. Email marketing still remains one of the most effective marketing channels with the highest return on investment (ROI). Much like other marketing channels however, email campaigns do offer up their fair share of challenges. Surprisingly, many of these challenges revolve around a lack of understanding and engagement with the target audience. It seems that with many campaign emails, communications are only outbound, leaving marketers with no real insight into how their email was received by their readers. This lack of insight into the performance an email campaign is precisely why it’s important to start collecting email campaign feedback.
https://mopinion.com/how-to-collect-email-campaign-feedback/
