The true value of IoT lies in its ability to revolutionize user experiences, whether that is in your home, in the office, within your car or even as you walk down a sidewalk. Embedded sensors are generating the data that is powering a new revolution for business and their consumers — the power of customer experiences, or CX. As various industries face commoditization on a grander scale than ever before, CX has become the prime differentiator in driving differentiation and consumer purchases. Modern businesses must reprioritize around CX to optimize on costs and provide better user experiences, ultimately driving customer and brand loyalty.
http://internetofthingsagenda.techtarget.com/blog/IoT-Agenda/How-AI-is-transforming-customer-experiences-and-the-role-of-APIs/
