Listen to Commercial & Operations Director, Group Enterprise at Vodafone Gary Adey, on the Modern Customer Podcast.
In a world where many customers just feel like dollar signs or voices on the phone, one of the largest telecommunications companies in the world promises its customers they will be able to see the whites of its employees eyes. No matter the issue, there will always be someone there so closely involved in the situation that customers will know who they are and feel their presence.
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