Airline apps take the customer experience to new heights

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  1. As more passengers travel with mobile devices, airline apps have taken off. Yet many airlines still have some distance to go before their app experience truly soars. Today, 98 percent of all airline passengers carry at least one device and 70 percent carry two or more devices when they travel, according to SITAs Passenger IT Trends Survey 2017. Given how attached travelers are to their devices, airline enterprises should be innovating with mobile apps.
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