tjeerdtraats: digital-channels*

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  1. As we enter the beginning of a new decade, it is clear that customer experience will continue to become increasingly important for most organisations. Research shows that nearly all CIOs are coming under pressure to improve customer experience, so what are the major trends organisations should be looking at in 2020 and beyond?
    http://uctoday.com/contact-centre/imimobile-customer-experience-technology-predictions-for-2020/
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