The majority (90%) of UK customers say that customer centres are "ineffective at dealing with issues," says a new study.
A third (33%) of the surveyed UK shoppers say that they’ll give up on a retailer if customer service is poor as more than 50% of the same cohort have been frustrated with their shopping treatment, reports a study by Whistl.
https://internetretailing.net/customer/90-of-uk-shoppers-find-customer-centres-ineffective-18202/
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