As business leaders we are all aware that “digital is changing everything”1. As a result, many of us are in the middle of large-scale strategic and digital transformation projects in partnership with our IT teams to achieve the classic win/win: (1) much higher levels of customer experience and (2) lower operating costs.
http://customerthink.com/how-to-improve-customer-experience-and-slash-operating-costs-using-robotic-process-automation/
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