“There’s a shift under way in large organizations, one that puts design much closer to the centre of the enterprise. But the shift isn’t about aesthetics. It’s about applying the principles of design to the way people work” – Harvard business review.
We want to give you more insight into one of the mostly hyped but also undervalued trends: Service Design.
https://www.oxyma.nl/blog/an-introduction-to-customer-experience-by-service-design/
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