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  1. Companies that have the strongest customer experiences often have the best leaders. Whether they are individual contributors, executives or customer-facing employees, they know what it takes to motivate and inspire others to create a positive experience. And it shows—customers can tell when an organization is focused on providing a great experience and that attitude is reflected in their people.

    Here are the top 20 traits of customer experience leaders:
    https://www.forbes.com/sites/blakemorgan/2018/03/30/the-top-20-traits-of-customer-experience-leaders/#65c4b7326fb4/
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