Delivering strong customer experiences (CX) ties directly to your bottom line. According to a 2017 study by professional services company KPMG, customer experience leaders achieve higher revenue growth than customer experience laggards, with the top 25 CX leaders bringing in more than seven times that of CX laggards in one year alone.
https://www.cmswire.com/customer-experience/5-customer-experience-trends-to-watch/
In the last several years, there is no doubt that improving the customer experience (CX) has been a top priority for any company looking to improve employee performance, drive customer value, and grow their bottom line. Yet there remains a gap between those CX leaders who successfully lead their organization in effecting CX change and those who do not. What makes the difference?
CX leaders know how to do these five things successfully:
https://www.inmoment.com/blog/5-things-successful-customer-experience-leaders-know-that-others-dont/
Companies that have the strongest customer experiences often have the best leaders. Whether they are individual contributors, executives or customer-facing employees, they know what it takes to motivate and inspire others to create a positive experience. And it shows—customers can tell when an organization is focused on providing a great experience and that attitude is reflected in their people.
Here are the top 20 traits of customer experience leaders:
https://www.forbes.com/sites/blakemorgan/2018/03/30/the-top-20-traits-of-customer-experience-leaders/#65c4b7326fb4/
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