IoT (Internet of Things) famously defined as the digitization of people, objects and environment to empower innovation, foster visibility and improves the quality of decision making. In layman terms, IOT refers to connecting multiple devices to expand the reach ability and usability of such devices to interact with high volumes of data.
https://telecom.economictimes.indiatimes.com/news/ways-in-which-iot-redefines-customer-experience/62552249/
By now it is abundantly clear that meeting and exceeding customer expectations is or should be the ultimate objective of digitizing the business of banking.
The buzzword that’s no longer a buzzword but has become an imperative for survival is “customer experience.”
http://www.bankingexchange.com/blogs-3/making-sense-of-it-all/item/7193-race-is-on-in-digital-customer-experience?Itemid=802/
