Tags: customer-insights*

13 bookmark(s) - Sort by: Date ↓ / Title / Voting /

  1. Where previously the primary focus was on quantitative data – for instance web analytics and A/B testing – nowadays mass amounts of online marketers are flirting with feedback tools placing themselves behind the buttons. This self-service approach has advantages and disadvantages for companies that want to work seriously with online customer feedback.
    https://mopinion.com/self-service-customer-feedback-tools-for-your-website-pros-and-cons/
    Comments - Voting 0
  2. Alternatively, other businesses do care about their customers but they really don’t feel that asking their feedback generates significant value. After all, they have previously been thriving in their business for decades without actually asking their customers about their thoughts and experiences.
    https://mopinion.com/pros-and-cons-of-feedback-collection-types-over-the-years/
    Comments - Voting 0
  3. The Voice of the Customer (VOC) is a research technique that maps out the detailed wishes and needs of your customers. In short, you listen to what your customers have to say about a product or service.
    https://mopinion.com/online-voice-of-the-customer/
    Comments - Voting 0

Top of the page

First / Previous / Next / Last / Page 2 of 2 Customer Experience News: tagged with "customer-insights"

Make sure to check out our other labels too:

About - Made with in Rotterdam

Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.