Even though there’s been much progress, customer experience (CX) still needs to earn a seat at the table. Often, it’s dismissed as a nice-to-have—instead of being considered a key business strategy and discipline—because most leaders throughout the organization don’t have insights or understanding about what the CX team does and how it impacts the bottom line.
https://www.customerexperienceupdate.com/?open-article-id=14071490&article-title=how-to-bridge-the-gap-for-cx-across-the-organization&blog-domain=getfeedback.com&blog-title=getfeedback/