How to Bridge the Gap for CX Across the Organization

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  1. Even though theres been much progress, customer experience (CX) still needs to earn a seat at the table. Often, its dismissed as a nice-to-haveinstead of being considered a key business strategy and disciplinebecause most leaders throughout the organization dont have insights or understanding about what the CX team does and how it impacts the bottom line.
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.