Why a 'Personal' Customer Experience Is Critical to Your Business' Success

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  1. Why a 'Personal' Customer Experience Is Critical to Your Business' Success
    What do some of the worlds most popular and successful websites have in common? While Netflix, Amazon, Facebook and YouTube all have different business models, each one does one thing very well: personalization. If youre a member of any one of these sites, the content that you personally see when you visit its homepage will be different from that other users see.
    https://www.entrepreneur.com/article/315356/
    Tags: customer-experience, cx, business, success, importance-of-cx, by tjeerdtraats (2018-06-21)
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.