Amazon, Williams-Sonoma and Kohls are the top three brands in ForeSees annual Retail Customer Experience (CX) Rankings, which are based on survey data from over 40,000 shoppers across their store, Web, and mobile experiences.
The report also examines the success of retailers by individual channel store, Web, and mobile (See chart). Amazon, Costco, Kohls, and Nordstrom each took a top spot in two out of three channels, while Tractor Supply ranked No. 1 in Web.
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