The Softbank Dilemma: Customer Experience Obsession at All Costs?

1 bookmark(s)

  1. Softbanks real estate investments have had an incredibly rough year, with all of them operating at significant losses. But is it because of market conditions or a flawed business model based on an obsession with customer experience? We take a look at their investments and the issues theyre facing to find out more.
    Voting 0

About - Made with in Rotterdam

Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.