Retailers must invest in mobile and payments to ease the pain of Christmas customer experience

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  1. Being mobile centric, offering alternative payment options such as the ability to pay later and enabling one-click repeat purchase are all key to winning over online Christmas shoppers. So says new research by payments provider Klarna, which harvests the views of more than 2,000 consumers to reveal that shoppers are so stressed out in the extended run up to Christmas that theyre overwhelmed when the day itself arrives.
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