Project management tips to improve customer experience

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  1. Its not easy to be on top of your customer experience game. Its a well coordinated effort of an entire team that ultimately creates a positive customer experience. Achieving seamless collaboration and coordination within the team is a goal most organizations struggle to achieve. While the role of the project managers is certainly crucial, even the most organised project managers are prone to errors and oversight. Shifting a part or all of their responsibility on to technology tools can prove to be very efficient and improve your accuracy. Given that email is the most commonly used mode of collaboration for teams, lets see how we can use email to help your teams collaborate better...
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.