Learning From Our Chatbot Implementation Mistakes

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  1. All Aaron Dun wanted was to surf a website. There was only one problem: a chabot wouldnt let him. It kept popping up during his web session, despite Duns multiple attempts to X out" the chabot. Dun, a senior marketing executive in the Boston area, chronicled his web-travel chatbot woes in a popular LinkedIn post last month. Please, please, PLEASE help your customers know when I have hit the little "x" to close the chat window, and you know, maybe help them WAIT awhile for me to decide I need help?!! Dun wrote.
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