Innovation includes the customer experience

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  1. Innovation includes the customer experience
    When thinking about innovation, dont just think of technology. Consider the customer experience. Its about the connection, Nicholas Webb said during a keynote address at CU Directs Drive 18 Conference Thursday in Grapevine, Texas. Its the way we understand our customers.
    http://news.cuna.org/articles/114293-innovation-includes-the-customer-experience/
    Tags: customer-experience, cx, innovation, technology, by tjeerdtraats (2018-06-06)
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