Enhancing the customer experience with Big Data

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  1. For retailers, big data can be a game-changer. It can help you understand what customers really want, a critical success factor in todays increasingly tough trading environment. The depth and intimacy of understanding consumers on this scale is new and powerful. Although mass information like this is hard to handle, if harnessed with the right tools and processes, retailers can interact and answer customers in a way that is superior to their competitors.
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.