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  1. Embed Core Values into the Customer Experience

    Core Values are the fundamental beliefs of a person or organization.

    Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. The core values are the solid foundational building blocks on which your culture is built. They are your company’s principles, beliefs, or philosophy of values.
    http://www.customerexperienceupdate.com/?open-article-id=8236348&article-title=why-core-values-need-to-be-in-your-customer-experience-focus---transforming-the-customer-experience&blog-domain=kristinaevey.com&blog-title=kristina-evey/
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.