Engaged employees drive better business results. It’s been studied, the stats are in, and it’s just plain true. And it isn’t just true for front-line employees who interact directly with your customers. It’s true for every single employee in your organization, whether their work impacts customers directly or indirectly.
http://cio.com/article/3487683/employee-engagement-4-keys-to-delivering-exceptional-customer-experience.html/
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