It’s holiday time! What a joyous time of year!
And, then there is the holiday shopping experience… This is how I see it. I get in my car. About a mile from the mall I begin to experience heavier-than-usual traffic. Not just a little heavier, but sometimes it seems like worse than rush hour. Is there an accident? No, there’s a traffic jam at the mall. Once I’m at the mall, I experience the search for the parking spot. Then there’s the crowded stores, the lines to check out, and then the reverse commute to get home.
http://www.customerexperienceupdate.com/?open-article-id=7607731&article-title=how-to-deliver-better-customer-service-during-the-busy-holiday-season&blog-domain=hyken.com&blog-title=shephyken/
Bookmarks on this page are managed by an admin user. 
