As men and women in business, you’ve probably been told to separate your emotions from the job that you do. However, no matter how hard you may try, it’s impossible to fully separate yourself from those feelings of anger, excitement, sadness, or sympathy. These emotions influence every decision you make, good or bad, implicitly or explicitly. After all, you’re only human. So own these emotions.
Recognize them, manage them, and understand them, whether they belong to you or to someone else. Know when emotions can be advantageous to your business and client relationships and know when they can be detrimental.
https://customerthink.com/improve-your-customer-experience-understanding-emotions-in-the-workplace/
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