eringilliam: real-time*

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  1. Infiniti Research, a world-renowned market intelligence solutions provider, has announced the completion of their latest list blog on the top five fundamental principles to build a strong customer experience.

    Building an excellent customer experience is an important step toward success, regardless of the industry in which you operate. Organizations in different sectors are investing their money, time, and efforts into improving their customer experience management. Anything and everything a company does is to enhance the customer’s perception of the brand. Hence, customer experience management includes everything starting from the message you use, the products you sell, the sales process, and after-sale services. In this blog post, we’ll take you through the top five fundamental principles to build a strong customer experience.
    https://www.businesswire.com/news/home/20180403005800/en/Top-Fundamental-Principles-Build-Strong-Customer-Experience/
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  2. Mopinion Launches Ground-breaking Online Customer Journeys Programme
    Unique online research software solution helps businesses capture and analyse online customer journeys in real-time to improve services and increase sales.
    https://mopinion.com/online-customer-journeys-programme/
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.