We all want to design products, services, and experiences that are relatively simple and intuitive to use. That makes sense: an easier-to-use and onboard product, services is going to have a much stronger user base. A stronger user base translates to revenue. Some have even said the “race for simplicity” in experience design is valued at $86B. You want a piece of that pie.
But how do you know if your product-services and Customer Experience are too complex?
https://customerthink.com/how-do-you-know-if-your-customer-experience-technology-product-or-service-is-too-complex/
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