eringilliam: cx-focused*

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  1. In the modern era, the inexorable rise of Customer Experience has pushed the bar higher in Marketing, Sales, Service and Commerce. The biggest challenge faced by marketing professionals lies in delivering connected and smoothly concerted experiences to a whole new generation of customers that expect instant solutions, round-the-clock customer service, access to personalized content, flexibility and ease of adoption, regardless of their device, geography and expertise in handling technology. Today, you are not just selling an experience, you’re also selling consistency — consistency in meeting expectations through connected data, experiences and intelligence.
    https://martechseries.com/mts-insights/staff-writers/c-customer-experience-cx-means-consistency/
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.