eringilliam: customer-journey-mapping*

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  1. This article explores both the process of customer journey mapping and customer experience mapping, explaining the types of steps involved for each.
    http://www.customerexperienceupdate.com/customer-experience/?open-article-id=7639348&article-title=customer-experience-mapping--how-to-create-smoother--more-effortless-journeys&blog-domain=comm100.com&blog-title=comm100/
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