Customer Experience News

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1. CX in 2019: Top customer experience trends to keep on your radar

   What will you do differently this year to increase customer satisfaction and attract new business?
   
   Based on our years helping companies with customer experience strategy and communications, the Beyond the Arc team shared insights on some top trends to keep on your radar this year…

   http://customerthink.com/cx-in-2019-top-customer-experience-trends-to-keep-on-your-radar/

   Tags: customer-experience, trends, cx, customer-first, social-media by eringilliam (2019-03-13)

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2. Why Can’t We Get Customer Experience Right?

   Somewhere along the road to excellent customer experience, we've made an unfortunate detour — one that arguably elevates technology at the expense of the needs of people. The evidence is all around us. This article takes a closer look.

   https://customerthink.com/why-cant-we-get-customer-experience-right/

   Tags: customer-experience, technology, relationships, customer-first by eringilliam (2018-01-22)

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