Tags: quantitative-feedback*

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  1. How BMW shifted from quantitative to qualitative customer feedback Customer Experience News certified bookmark
    BMW has shifted from cumbersome, multi-question customer feedback forms to a single net promoter score (NPS) in a bid to change the way it interacts with its customers.
    http://www.cio.in/feature/how-bmw-shifted-quantitative-qualitative-customer-feedback/
    Tags: , , , , , , , , , by tjeerdtraats (2018-04-17)
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